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You are the HR Manager for a cable company that has recently decided to build a new call center to handle customer service issues. Your company is considering four (4) locations for the call center: Memphis, TN; Montgomery, AL; Jackson, MS; and Baton Rouge, LA. The plans are to initially hire 100 customer service representatives with the potential to hire another 50 representatives within three (3) years of the facility’s opening. You have been tasked to determine which location would be best, developing the customer service representative job description, developing the recruitment program for the position, and determining the selection process, training program and pay structure for the position.
Prepare the synthesis paper using the following guidelines:
A minimum of 2,000 words, double-spaced, Times New Roman font, using APA standards for formatting
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