whs and sustainable it environment performance criteria ictict202 work and commun

Performance Criteria : ICTICT202 – Work and communicate effectively in an ICT environment
1. Prepare to communicate and work effectively within an ICT organisation
1.1 Gather input from sources of information to develop, refine and document ICT roles and services in an organisation
1.2 Develop clear knowledge of enterprise policies, procedures and organisational requirements, including principles of equal employment opportunity (EEO) and anti-discrimination
1.3 Identify ICT policy and procedures, and determine whether they are applied in practice
1.4 Determine key players within the organisation and their role and importance
2. Use positive and varied communication strategies with ICT clients
2.1 Receive requests and enquiries regarding use of ICT equipment, operating systems and software from clients and colleagues in a polite and appropriate manner
2.2 Respond appropriately to client and colleague requirements, and identify options
2.3 Present written information and ideas in clear and concise language to ensure the intended meaning is understood
2.4 Record information or messages and refer client requests to the appropriate person according to organisational procedures
2.5 Inform client of the progress of their request or enquiry and advise them of the organisational process for answering their request or enquiry
2.6 Escalate inquiries that cannot be satisfied immediately
2.7 Supply follow-up information to client as required in a timely manner
2.8 Accommodate cultural differences in the workplace
1. Contribute to establishing and running WHS consultation and participation processes
1.1 Apply knowledge of WHS Acts, regulations, codes of practice, policies and procedures to contribute to the development and running of WHS consultation and participation processes
1.2 Identify and communicate barriers to effective WHS consultation and participation processes
1.3 Contribute to removing these barriers
1.4 Identify, record and communicate to others, the duties, rights and responsibilities of individuals and parties in the consultation process
2. Raise WHS issues with others
2.1 Raise relevant WHS issues in meetings and support others to do this
2.2 Record and communicate WHS discussions and their outcomes in accordance with workplace procedures
2.3 Effectively follow up the outcomes of meetings as appropriate
2.4 Communicate outcomes of these meetings to others
3. Contribute to obtaining and communicating information about WHS issues
3.1 Identify sources of WHS information
3.2 Use tools and techniques to locate and obtain WHS information
3.3 Communicate relevant WHS information to others using appropriate communication methods
Performance Criteria : BSBSUS401 Implement and monitor environmentally sustainable work practices

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