Exercise 7.9 Calculate the cycle time, cycle time efficiency and cost of the university
admission process described in Exercise 1.1, assuming that:
The process starts when an online application is submitted.
It takes on average 2 weeks (after the online application is submitted) for the
documents to arrive to the students service by post.
The check for completeness of documents takes about 10 minutes. In 20 % of
cases, the completeness check that some documents are missing. In this cases
an e-mail is sent to the student automatically by the University admission management
system based on the input provided by the international students officer
during the completeness check.
A student services officer spends on average 10 minutes to put the degrees and
transcripts in an envelope and send them to the academic recognition agency. The
time it takes to send the degrees/transcripts to the academic recognition agency
and to receive back a response is 2 weeks on average.
About 10 % of applications are rejected after the academic recognition assessment.
The university pays a fee of 5 each time it requests the academic recognition
agency to accept an application.
Checking the English language test results takes 1 day on average, but in reality
the officer who performs the check only spends 10 minutes on average per check.
This language test check free.
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