Emotional tensions and conflict can affect the vision of the organization. It is the job of management to reorganize and implement policies that help carry out the mission of the organization. Leaders, however, are not necessarily managers thus have a different role in the work place. They have the ability to gain the respect and cooperation of their peers. Leaders may help to relieve tensions, harmonize misunderstandings, and deal with disruptive behaviors (Saeed, Almas, & Niazi, 2014). Leaders can show support by encouraging their peers. It is common to get resistance to change, especially when members don’t feel like they are a part of the process but a leader can serve as a bridge between management and staff. They can use their influence to manage conflict and enhance productivity by working together (Saeed, Almas, & Niazi, 2014). Communication is at the heart of conflict and resolution. Conflict often arises from ineffective communication; effective or assisted communication and positive collaboration promotes successful resolution of differences (Robson, 2005). The best way that a leader can both identify and manage conflict is to promote effective communication.

Robson, P. M. (2005, October 15). Preventing and Managing Conflict: Vital Pieces in the Patient Safety Puzzle. Retrieved July 17, 2017, from

Saeed T., Shazia Almas, & GSK Niazi, (2014) “Leadership styles: relationship with conflict management styles”, International Journal of Conflict Management, Vol. 25 Issue: 3, pp.214-225,

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